Bella Aurora Labs has always wanted to offer a highly personalised advisory and customer service. Recently, the company has equipped its Customer Care and CRM teams with new technological tools that allow them to provide a better response to all their customers. Microsoft, the prestigious multinational technology company, has highlighted the project in question and considers it a success story.
“The implementation of Microsoft Dynamics 365 Omnichannel and Dynamics 365 Customer Service tools has allowed us to be even closer to our consumers, offering them multiple ways to contact the brand in real time (both online and offline). It has also served as a boost to continue working towards hyper-personalisation, a strategic goal for our company”, highlights Eva Martínez, Customer Care & Customer Insights Manager at Bella Aurora Labs.
This project has been developed together with ABAST, an IT solutions integrator.
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